Booking Terms & Conditions

1. Definitions and Interpretation

“The Business”, “we”, “us”, “our”

means MO Stays, a business incorporated in Uganda under registration number 80030883121167, the operator of the Property.

“Guest”, “you”, “your”

means the individual who makes a Booking and any additional occupants named on that Booking.

“Property”

means the short-term rental accommodation (apartment, villa, guesthouse room, or other unit) described in the Listing.

“Listing”

means the description, photographs, rates and availability of a Property as published on our Website or on a Third-Party Platform.

“Booking”

means a request to reserve the Property for a specified Stay; a Booking becomes a “Confirmed Booking” only once the conditions in Clause 2 are satisfied.

“Booking Confirmation”

means the written or electronic record we issue once a Booking is confirmed, which sets out the Stay details and the specific version identifier of these Terms that applied to that Booking.

“Stay”

means the period from check-in to check-out for a Confirmed Booking.

“Terms”

means these Booking Terms & Conditions, as they exist in the specific dated and version-numbered form referenced in a given Booking Confirmation.

“Website”

means mostays.ijantech.com and any associated booking application operated by us.

“Third-Party Platform”

means an online travel agency or marketplace (for example Airbnb, Booking.com or similar) through which a Booking may also be made.

Headings are for convenience only. Words importing the singular include the plural and vice versa. A reference to a statute includes any amendment, re-enactment or replacement of it.

2. Acceptance of These Terms and Formation of a Binding Booking

1. These Terms, together with the applicable Listing and any House Rules specific to the Property, form the entire agreement between the Guest and the Business in respect of a Stay.
2. A Booking is not binding on the Business merely because a Guest has selected dates or entered payment details. A Booking becomes a Confirmed Booking, and a contract on these Terms comes into existence, only when all of the following have occurred:
   1. The Guest has been presented with the current version of these Terms;
   2. The Guest has taken a clear affirmative action indicating acceptance (for example, ticking a checkbox or clicking an “I Agree and Pay” button) that is not pre-selected by default;
   3. That acceptance has been recorded by our systems, together with the date, time, the version identifier of the Terms accepted, and the payment method used; and
   4. Payment (in full, or the required deposit) has been successfully processed.
3. We shall not process payment before Step (b) above has occurred. This sequencing is a deliberate feature of our booking system and not merely a presentational choice: it ensures that no Guest is charged before agreeing to the Terms that will govern the Stay.
4. Upon a Booking becoming a Confirmed Booking, we shall issue a Booking Confirmation which records, at minimum, the Guest’s name, the Property, the Stay dates, the total price and deposit (if any), and the exact version identifier and effective date of the Terms that were accepted. That recorded version governs the Stay for all purposes, including any subsequent dispute, irrespective of later amendments made under Clause 23.
5. Electronic acceptance of these Terms is given effect under the Electronic Transactions Act Cap 99 and the Electronic Signatures Act Cap 98 (Laws of Uganda), which recognise electronic records and electronic signatures as valid and enforceable, and under the Contracts Cap 284, which governs the formation and validity of contracts generally in Uganda.

3. The Booking Process

1. Bookings may be made directly through the Website, by direct arrangement with us (for example by telephone, email or WhatsApp, subject to the same acceptance sequence in Clause 2), or through a Third-Party Platform.
2. The Guest must provide accurate and complete information at the time of Booking, including full legal name, contact details, the number and names of intended occupants, and a valid form of identification (National ID, Passport, or Driving Permit/Licence) for the lead Guest. The Company may decline or cancel a Booking made with false or incomplete information.
3. All Bookings are subject to availability. A quoted rate is not guaranteed until a Confirmed Booking exists.
4. The lead Guest named on the Booking must be at least 18 years of age and will be responsible for the conduct of all occupants and visitors during the Stay, and for compliance with these Terms and the House Rules.

4. Rates, Payments and Taxes

1. Rates are quoted in Uganda Shillings (UGX) and, where relevant for international Guests, an equivalent US Dollar (USD) amount for reference; the amount actually charged and the currency of settlement will be as stated at checkout, in accordance with applicable Bank of Uganda foreign exchange guidance.
2. Accepted payment methods include mobile money, bank transfer, and major debit or credit cards, as made available on the Website at the time of Booking. All payments are processed through a licensed payment service provider; the Company does not store full card numbers.
3. Unless otherwise stated in the Listing, we shall require: (a) a non-refundable or partially refundable booking payment (as specified at checkout) to confirm the Booking; and (b) the balance of the Stay price, payable by the date specified in the Booking Confirmation, which shall in any event be no later than check-in.
4. Prices are inclusive of any Value Added Tax (VAT) chargeable under the Value Added Tax Act Cap. 344 unless stated as exclusive. Where required by the Uganda Revenue Authority (URA), the Company will issue an e-invoice or receipt generated through the Electronic Fiscal Receipting and Invoicing Solution (EFRIS).
5. A refundable Security Deposit, where applicable, is separate from the Stay price and is dealt with in Clause 5.

5. Security Deposit

1. For certain Properties, we shall require a refundable Security Deposit of [AMOUNT / PERCENTAGE OF BOOKING VALUE], collected either as a card pre-authorisation (hold) or as an upfront payment, as specified in the Listing and the Booking Confirmation.
2. The Security Deposit secures the Guest’s obligations regarding damage, loss, excessive cleaning, missing items, unauthorised extension of the Stay, breach of House Rules resulting in cost to the Company, and any charges properly levied under Clause 12.
3. Where no damage or breach is identified, we shall release a card pre-authorisation, or refund an upfront deposit, within seven business days of check-out, using the original payment method where practicable.
4. Where the Security Deposit is insufficient to cover verified damage or loss, the Guest remains liable for the shortfall under Clauses 12 and 13, and we may pursue recovery through ordinary civil process.

6. Cancellations, No-Shows and Refunds

Unless a different policy is expressly stated for a specific Listing (in which case the Listing terms prevail), the following cancellation tiers apply and are selected by us for each Property at the time of publication:

2. A no-show (failure to arrive by [TIME/DATE] on the first night without prior notice) is treated as a cancellation with no refund, and we may release the Property thereafter.
3. Where we cancel a Confirmed Booking for reasons within its control (for example, the Property becoming unavailable), we shall refund all sums paid in full within seven business days, or, at the Guest’s option, offer a comparable alternative Property or date.
4. Refunds are made to the original payment method save where that is not possible, in which case an alternative method will be agreed with the Guest. Processing times may vary by payment provider and are not within our control once initiated.
5. Force Majeure cancellations are dealt with under Clause 15, not under this Clause 6.

7. Amendments to a Confirmed Booking by the Guest

1. Requests to change Stay dates, extend or shorten a Stay, or change the number of occupants must be made in writing (email or the Website) and are subject to availability and to any price difference.
2. A date change requested inside the “Flexible” cancellation window above (Clause 6) may be treated as a cancellation and re-booking, and the applicable cancellation tier will apply to the original dates.
3. Adding occupants beyond the number stated on the Booking is subject to Clause 9 (Occupancy Limits) and may incur an additional charge or require Company approval before check-in.

8. Check-In and Check-Out

1. Check-in time is from 15:00 hrs and check-out time is by 11:00 hrs on the relevant dates, unless otherwise agreed in writing. Early check-in and late check-out are subject to availability and may incur an additional charge.
2. The lead Guest must present valid government-issued photographic identification matching the name on the Booking at check-in. We may, consistent with Clause 18 (Privacy and Data Protection), record identification details for security, safety and regulatory purposes, including compliance with the Tourism Act Cap 82 and any applicable guest-registration requirements of the Uganda Tourism Board (UTB).
3. We may refuse check-in where identification cannot be produced, where the person presenting does not match the Booking, or where the Security Deposit or outstanding balance has not been settled.
4. On check-out, the Guest must leave the Property in a reasonably clean and orderly condition, return all keys, access cards or remote devices, and permit a walkthrough inspection by us or our representative.

9. Guest Eligibility, Registration and Occupancy Limits

1. Bookings may only be made by, and Properties may only be occupied by, individuals aged 18 or over. We may decline Bookings from, or require a responsible adult co-Guest for, groups consisting solely of persons under that age.
2. The maximum occupancy for each Property is stated in the Listing and must not be exceeded at any time, including by day visitors, without our prior written consent. Exceeding maximum occupancy is a material breach entitling the Company to terminate the Stay under Clause 11 without refund.
3. Only persons named on the Booking (or approved in writing by us) may stay overnight at the Property. The Property must not be used to host events, parties or gatherings beyond the registered occupants without prior written approval, which we may make subject to an additional charge or deposit.

10. House Rules

The following House Rules apply to every Stay unless a Listing states otherwise, and are incorporated into these Terms:

• No smoking inside the Property; a cleaning surcharge of [host reserves the discretion to determine amount] applies if this rule is breached.
• No parties, events or commercial photography/filming without prior written consent.
• Quiet hours between 22:00 hrs and 07:00 hrs; noise that disturbs neighbours may result in termination of the Stay.
• Pets are not permitted.
• The Guest must not exceed the stated maximum occupancy (Clause 9).
• The Guest must use the Property, its fixtures, fittings, appliances and any shared amenities safely, for their intended purpose, and in accordance with any posted instructions.
• The Guest must not sublet, re-list, or use the Property or its address for any unlawful, immoral or business purpose.
• Any Property-specific rules issued at or before check-in (for example, generator operating hours, water conservation, or estate/complex rules) form part of these House Rules.

A material or repeated breach of the House Rules entitles the Company to terminate the Stay under Clause 11 and to make deductions from the Security Deposit under Clause 12.

11. Guest Conduct, Visitors and the Company’s Right to Refuse or End a Stay

1. The Guest is responsible for their own conduct and that of every occupant and visitor they permit onto the Property.
2. We, acting reasonably and where practicable after giving the Guest an opportunity to remedy the issue, may refuse entry, or require the Guest and occupants to vacate the Property immediately and without refund, where:
   • The Guest or an occupant engages in illegal activity on the Property;
   • There is a serious or repeated breach of the House Rules or these Terms;
   • The Guest or an occupant threatens the safety of our staff, neighbours, or other persons, or causes serious damage to the Property; or
   • Occupancy materially exceeds the number of Guests registered on the Booking.
3. Termination of a Stay under this Clause does not relieve the Guest of liability for sums already due, for damage caused, or for any shortfall recoverable under Clauses 5 and 12.

12. Damage, Loss and Additional Charges

1. The Guest is responsible for the cost of repairing or replacing any part of the Property, its furnishings, fixtures, fittings, appliances, or shared amenities that is damaged, lost, or excessively soiled during the Stay, beyond fair wear and tear, whether caused by the Guest, an occupant, or a visitor they admitted.
2. Where damage or loss is identified, we shall where reasonably practicable, notify the Guest with supporting evidence (photographs, an itemised repair or replacement quote, or a cleaning invoice) before making a deduction from the Security Deposit or raising an additional charge.
3. The Guest must report any damage, breakage, or malfunction they cause or discover as soon as reasonably possible during the Stay, so that we can address it promptly and fairly.
4. Charges under this Clause are limited to the reasonable cost of repair, replacement, or professional cleaning, and to any documented loss of booking revenue directly caused by the Property being unavailable for a subsequent Confirmed Booking as a result of the damage.

13. Guest Liability, Assumption of Risk and Indemnity

1. The Guest acknowledges that use of the Property and any shared amenities (including but not limited to swimming pools, balconies, outdoor cooking areas, generators, and water features) carries inherent risk, and agrees to exercise reasonable care and supervise any minors in their party at all times.
2. To the fullest extent permitted under Ugandan laws, the Guest agrees to indemnify and hold us harmless, our staff and agents against claims, losses, costs, and damages arising from:
   • the Guest’s or an occupant’s or visitor’s breach of these Terms or the House Rules;
   • their negligent or wilful act or omission; or
   • any injury, loss, or damage they cause to a third party or to the Property, other than to the extent caused by our own negligence or wilful default.
3. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under the laws of Uganda, including liability for death or personal injury caused by our negligence, or for fraud.

14. Limitation of Liability

1. We shall take reasonable care to ensure the Property is safe, clean, and as described in the Listing at the start of the Stay. Subject to Clause 13.3, our liability to the Guest in connection with a Booking is limited as follows.
2. We are not liable for: loss, theft, or damage to a Guest’s personal belongings or vehicle while at the Property, except where directly caused by our negligence; interruption to utilities, internet, or shared estate/complex services that are outside our reasonable control; or the acts or omissions of neighbours, other occupants of a shared building, or third-party service providers not engaged directly by us.
3. Save for liability that cannot be excluded under Clause 13.3, our total aggregate liability to the Guest arising out of or in connection with a Booking shall not exceed the total amount actually paid by the Guest for that Booking.
4. We strongly recommend that Guests obtain their own travel and personal effects insurance covering the Stay.

15. Force Majeure

1. Neither party is liable for any failure or delay in performing its obligations under a Confirmed Booking to the extent that failure or delay results from an event beyond that party’s reasonable control, including but not limited to natural disaster, fire, flood, epidemic or pandemic, government action or travel restriction, civil unrest, war, terrorism, national power or water utility failure, or a general strike (a “Force Majeure Event”).
2. Where a Force Majeure Event prevents a Stay from proceeding, we shall, at our discretion and depending on the nature of the event, offer the Guest a choice of:
   • rescheduling the Stay to alternative dates within 12 months at no additional charge;
   • a credit voucher valid for 12 months; or
   • a refund, which may be full or partial having regard to costs already reasonably incurred by us, provided that where the Force Majeure Event directly prevents us from lawfully or safely hosting the Guest, a full refund will be given.
3. A party affected by a Force Majeure Event must notify the other as soon as reasonably practicable.

16. Insurance, Health and Safety

1. We maintain such property, public liability, and (where applicable) fire insurance as is reasonable for a Property of its kind, but do not insure a Guest’s personal belongings, vehicle, or health.
2. We shall, where required, provide basic safety information (for example, fire extinguisher location, emergency exits, or pool safety notices) at or before check-in. The Guest must comply with any safety instructions given or displayed at the Property.
3. The Guest must inform us promptly of any accident, injury, or safety hazard occurring at the Property during the Stay.

17. Photographs, Reviews and Marketing

1. With the Guest’s consent, we may take photographs of the Property (not of Guests) for marketing purposes. Guest-identifiable images are not used without separate, specific consent.
2. We may invite the Guest to leave a review of their Stay and we may display genuine reviews (positive or negative) on the Website or Third-Party Platforms, attributed by first name and general location only unless the Guest agrees otherwise.

18. Privacy and Data Protection

1. We shall collect and process personal data (including name, contact details, identification documents, payment information, and Booking history) as a data controller for: processing and administering Bookings; verifying identity and complying with the Tourism Act, Cap 82 and related regulatory or security requirements; processing payments; communicating with the Guest about the Stay; complying with tax and legal obligations to the Uganda Revenue Authority and other authorities; and, where the Guest agrees, marketing.
2. The Company has a right to process personal data in accordance with the Data Protection and Privacy Act, Cap 97, and, where applicable, is registered with the Personal Data Protection Office of the National Information Technology Authority – Uganda (NITA-U). We shall collect only data that is adequate, relevant and necessary, will keep it accurate and secure, and will retain it only for as long as necessary for the purposes above or as required by law (including limitation periods for contractual and tax claims).
3. Personal data may be shared with: payment service providers and mobile money operators, solely to process payment; identity-verification and security providers; professional advisers, auditors, and the Uganda Revenue Authority or other regulators where legally required; and, where a Booking is made through a Third-Party Platform, that platform, in accordance with its own privacy terms.
4. Subject to the Data Protection and Privacy Act Cap 97, a Guest may request access to, correction of, or deletion of their personal data, or object to its processing for marketing purposes, by contacting us using the details in Clause 26. We shall respond within a reasonable time and in any event within the period required by law.
5. Acceptance record: for every Confirmed Booking, we shall retain a record of the specific version of these Terms presented, the date and time of acceptance, the affirmative action taken by the Guest, and technical metadata (such as IP address and device/browser identifier) reasonably necessary to evidence that acceptance. This record is retained for as long as necessary to establish, exercise or defend legal claims, and is itself personal data processed in accordance with this Clause 18.

19. Communications and Electronic Contracting

1. The Guest consents to receiving Booking Confirmations, receipts, pre-arrival information, and other Stay-related communications by email, SMS, or messaging application (such as WhatsApp), and agrees that such electronic communications satisfy any requirement for communication to be “in writing”.
2. Notices sent by the Company to the contact details provided at Booking are deemed received within 24 hours of sending, in the absence of evidence to the contrary.

20. Third-Party Platforms and Order of Precedence

1. Where a Booking is made through a Third-Party Platform, the booking and payment terms of that platform will apply to the transaction between the Guest and the platform, but these Terms govern the Stay itself, the House Rules, liability, damage, and privacy matters as between the Guest and us, to the extent not inconsistent with a mandatory term of the Third-Party Platform.
2. Where there is a direct conflict between these Terms and a Third-Party Platform’s terms on a matter that platform mandatorily governs (for example, its own cancellation guarantee), the Third-Party Platform’s term prevails only for that specific matter; these Terms continue to govern all other aspects of the Stay.

21. Intellectual Property

All content on the Website, including text, images, logos and the brand name, is owned by or licensed to us and shall not be reproduced without prior written consent, save for a Guest’s personal, non-commercial use in connection with their own Booking.

22. Assignment

The Guest may not transfer or assign a Confirmed Booking to a third party without our prior written consent, which will not be unreasonably withheld provided the substitute Guest meets the eligibility requirements of Clause 9. We may assign or transfer these Terms and any Booking to an affiliate or successor operator of the Property, provided this does not materially disadvantage the Guest.

23. Amendments to These Terms and Version Control

1. We may update, amend or replace these Terms from time to time, for example to reflect changes in the law, our services, or industry practice.
2. Each time these Terms are revised, we shall assign a new, unique version identifier and effective date, and will publish the updated version on the Website before it applies to any new Booking.
3. Non-retroactivity. A revised version of these Terms applies only to Bookings for which the affirmative acceptance described in Clause 2.2 occurs on or after that version’s effective date. The version of these Terms that a Guest actually accepted at the moment their Booking became a Confirmed Booking — as identified by the version number and timestamp recorded in that Booking’s acceptance record — continues to govern that specific Booking and Stay in full, notwithstanding any later amendment, unless: (a) the Guest shall expressly agree in writing to apply a later version to an existing Booking; or (b) a change in mandatory law requires immediate application of a different term, in which case only the affected term is overridden, to the minimum extent required.
4. This version-locking is a deliberate design feature of our booking system, not an incidental record-keeping practice: the Booking Confirmation issued for each Stay states the version identifier and effective date of the Terms that applied, and we retain the full historical text of every version it has published, so that the terms governing any given Stay can be reproduced and evidenced at any later date, including in the event of a dispute.
5. We shall make reasonable efforts to draw a Guest’s attention to a material change in these Terms that affects an upcoming Stay for which they hold a Confirmed Booking, but for the avoidance of doubt such a change does not vary that existing Booking unless Clause 23.3(a) or (b) applies.

24. Severability, Waiver and Entire Agreement

1. If any provision of these Terms is held invalid or unenforceable by a court or arbitral tribunal of competent jurisdiction, that provision will be severed and the remaining provisions will continue in full force and effect.
2. A failure by the Company to enforce any provision of these Terms is not a waiver of its right to do so later.
3. These Terms, the applicable Listing, the House Rules, and the Booking Confirmation constitute the entire agreement between the Guest and the Company for a Stay, and supersede any prior discussions or representations, save for any fraudulent misrepresentation.

25. Governing Law and Dispute Resolution

1. These Terms, and any dispute or claim arising out of or in connection with them or a Stay (including non-contractual disputes), are governed by the laws of the Republic of Uganda, including the Contracts Act Cap 284.
2. The parties will first attempt in good faith to resolve any dispute through direct negotiation between the Guest and the Company within 21 days of written notice of the dispute.
3. If a dispute is not resolved by negotiation, either party may refer it:
   • where the value of the claim falls within the applicable monetary jurisdiction, to the Small Claims Procedure of the Magistrates Courts of Uganda; or
   • otherwise, to arbitration in Kampala, Uganda, conducted by a sole arbitrator in accordance with the Arbitration and Conciliation Act Cap. 5, Laws of Uganda, whose award shall be final and binding on both parties, subject to any right of appeal or challenge available under that Act.
4. Nothing in this Clause prevents either party from seeking urgent interim relief (for example, to prevent ongoing damage to the Property) from a court of competent jurisdiction in Uganda.
5. This Clause does not affect any statutory right the Guest may have to bring proceedings in their country of residence where mandatory consumer-protection law so provides.

26. Contact Us / Notices

Any notice, complaint, or request under these Terms should be sent to MO Stays at:

• Email: mostays2026@gmail.com
• Phone / WhatsApp: +256 753 523 787
• Website: https://mostays.ijantech.com/about

Acknowledgement and Acceptance

By ticking the acceptance checkbox and completing payment for a Booking, the Guest confirms that they:

• have had the opportunity to read and have accepted the version of these Terms and the House Rules presented to them at that time, before any payment was taken;
• are at least 18 years of age and have authority to accept these Terms on behalf of every occupant named on the Booking;
• understand that the version identifier and timestamp of this acceptance will be recorded and attached to the resulting Booking Confirmation, and will govern the Stay as set out in Clause 23; and
• consent to the processing of their personal data as described in Clause 18.

MO Stays — Booking Terms & Conditions — End of Document